Description du poste

As part of the Client Documentation and Tax Services Department, the Tax Specialist is a key element to ensure the quality and the accuracy of the clients’ tax statements produced by our external provider.

Responsabilities :

• Act as the Single Point of Contact (SPOC) of the Fiscal Reporting team for the Front Office and other departments of the Bank.

• Handle all queries addressed to the Fiscal Reporting main mail box, either directly or by dispatching it to the relevant team(s).

• Handle all phone calls to the Fiscal Reporting hotline. If the queries cannot be answered immediately ensure that they will be handled in a timely manner and follow up until resolution.

• Make sure an accurate feedback is provided to the requestor on any error, late document and answering in a timely manner to any query related to his/her mission and duties.

• Handle all the controls of the fiscal reports for various countries (Switzerland, Germany, Italy, Russia, France, Spain, Belgium, Austria …).

• Manage, follow up and make sure that any problem raised with the various Bank departments and/or external providers is solved in a timely manner.

• Manage and prepare the tax reclaim forms for various countries (Switzerland, Germany, Italy, Denmark, France, Spain, Finland, Belgium, Austria …).

• Perform regular and ad-hoc reporting related to statistics for internal and external parties.

• Act as a business partner by bringing his/her expertise and the relevant support and input to the other departments of the bank (Front Office, Compliance, Legal…) when required (on a complex situation, on the implementation of new regulations or bank’s decisions, new projects).

• Participate in the projects as required.

• Make sure any issue is raised appropriately to the Management depending on the risk.

Competencies :

• Be open to other’s ideas.

• Always balance personal and team interests keeping in mind that the Bank’s interest are the priority.

• Express and accept constructive criticism.

• Propose and seek improvement of the current tools and processes.

• Be positive towards change and seek opportunities to improve the quality of the working environment.

• Conitunuously work on knowledge improvement.

• Be ‘solution oriented’ and have a strong sense of customer services.

• Be proactive and driven.

• Developp and maintain a relationship network within the various Bank departments.

• Comply consistently with internal and external regulations. Lire la suite