Floor Supervisor / Gouvernant(e) d’étage Home » Floor Supervisor / Gouvernant(e) d’étage Genève Publié il y a 1 an Mandarin Oriental Floor Supervisor / Gouvernant(e) d’étage Société: Mandarin Oriental – CH Localisation: Genève Description de l’offre MANDARIN ORIENTAL HOTEL GROUPMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.We are recruiting a Floor SupervisorMain Responsibilities: Inspect, check and release hotel rooms for arrivals in accordance with set MO standards Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time Be aware of any maintenance issues and report them accordingly in REX Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house Create daily task sheets for room attendants with special projects and traces Ensure that sign in and out policy is followed Conduct daily briefings and trainings for room attendants Monitor stock in pantries and act accordingly if refill is needed Be aware of linen usage Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee timely released for arrivals Managing and overlook daily operation on assigned floors Be aware of any OOS/OOO rooms in your respective area Train, coach and motivate room attendants in order to achieve highest quality standards Be customer focused Always help the guests and anticipate their needs in advance Recognise preferences and communicate them accordingly Fulfil guest’ needs or communicate them to the concerned department Follow all MOQA, LQE, Forbes, QTA standards at all times Ensure that all reports, task sheets, etc., are filed accordingly Job Requirements: Mature and outgoing personality with excellent interpersonal skills Ability to understand guest needs and expectations and to deliver superior customer service with little input from others Perform job with attention to details and the ability to organize and handle multiple tasks effectively Clear communication; effective verbal and written communication skills Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial Minimum 1 year of experience working in a 5-star hotel environment. A minimum of 1 year of housekeeping experience on supervisory level Previous working experience in the Middle East is beneficial Strong housekeeping, chemical, linen and machinery knowledge is mandatory Able to work nights and holidays very good French and English language skills Team player, mutual respect and colleague commitment familiar with Front Office related IT&T systems Prior luxury experience. The ideal candidate will have a genuine passion for service, lots of flair and creativity You will have exceptional inter-personal, management and organizational skills. Must be of smart appearance with excellent personal hygiene standards Please note this is a full-time permanent positionBenefits:We provide a comprehensive Benefits Package which includes meals whilst on duty Guest Hotel experience for employés Discounted Room Nights Discount at F&B Outlets 43 Paid Holidays including Bank & Public Holidays Colleague recognition and reward programmes Exciting range of learning and development programmes Regular colleague social and wellbeing events Opportunities for promotion and transfer across the group You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employés.We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests! If this is you, then apply here now! Lire la suite Découvrir l’offre Nos solutions En plus de postuler à cette offre, multipliez vos chance de trouver un emploi en Suisse en créant votre CV sur notre plateforme! Nous avons créé une base de données qui est accessible depuis la Suisse par plusieurs sociétés de placement et agences d’intérims. Une fois votre CV créé sur notre plateforme, nos experts du recrutement vont l’analyser puis vous contacter pour voir dans quelle mesure il peut être amélioré pour répondre aux spécificités du marché du travail en Suisse. créer mon CV Devenez membre Rejoindre 123Suisse, c’est rejoindre une communauté de plus de 500’000 membres! Devenir adhérent(e) 123Suisse vous procurera de nombreux avantages pour vous accompagner quelque soit votre situation. Devenir membre premium Floor Supervisor / Gouvernant(e) d’étage ✅ – CH 🇨🇭 Lieu: Genève ch Identification de l’offre: Floor Supervisor / Gouvernant(e) d’étage Retour aux offres Votre prénom Votre nom Adresse email Numéro de téléphone Télécharger votre CV (facultatif) Télécharger CV Votre code postal Votre lieu d'emploi actuel Genève Vaud Neuchâtel Jura Valais Bâle Autres France Sans emploi Avez vous déjà une expérience en Suisse? Oui Non Nationalité France Suisse Autres UE Autres hors UE Votre zone de recherche Genève Vaud Neuchâtel Valais Jura Bâle Berne Autres Votre secteur de recherche Achat / Logistique Administration / Secrétariat Accueil Artisanat / Autres professions manuelles Assurances Banques / Economie Bâtiment / Construction / Travaux publics Commerce / vente Direction d'entreprise / de département Droit / Fiscalité / Conseil Finance / Comptabilité / Controlling Formation / Pédagogie / Social Immobilier Industrie / Production / Technique Informatique / Télécommunications Marketing / Média Pharmacie / Biotechnologie / Chimie Restauration / Hôtellerie / Tourisme Autres métiers Taux recherché 20% 40% 60% 80% 100% Type de poste recherché CDI CDD Intérim Stage J’accepte les Conditions générales d’utilisation.
Floor Supervisor / Gouvernant(e) d’étage Home » Floor Supervisor / Gouvernant(e) d’étage Genève Publié il y a 1 an Mandarin Oriental Floor Supervisor / Gouvernant(e) d’étage Société: Mandarin Oriental – CH Localisation: Genève Description de l’offre MANDARIN ORIENTAL HOTEL GROUPMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.We are recruiting a Floor SupervisorMain Responsibilities: Inspect, check and release hotel rooms for arrivals in accordance with set MO standards Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time Be aware of any maintenance issues and report them accordingly in REX Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house Create daily task sheets for room attendants with special projects and traces Ensure that sign in and out policy is followed Conduct daily briefings and trainings for room attendants Monitor stock in pantries and act accordingly if refill is needed Be aware of linen usage Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee timely released for arrivals Managing and overlook daily operation on assigned floors Be aware of any OOS/OOO rooms in your respective area Train, coach and motivate room attendants in order to achieve highest quality standards Be customer focused Always help the guests and anticipate their needs in advance Recognise preferences and communicate them accordingly Fulfil guest’ needs or communicate them to the concerned department Follow all MOQA, LQE, Forbes, QTA standards at all times Ensure that all reports, task sheets, etc., are filed accordingly Job Requirements: Mature and outgoing personality with excellent interpersonal skills Ability to understand guest needs and expectations and to deliver superior customer service with little input from others Perform job with attention to details and the ability to organize and handle multiple tasks effectively Clear communication; effective verbal and written communication skills Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial Minimum 1 year of experience working in a 5-star hotel environment. A minimum of 1 year of housekeeping experience on supervisory level Previous working experience in the Middle East is beneficial Strong housekeeping, chemical, linen and machinery knowledge is mandatory Able to work nights and holidays very good French and English language skills Team player, mutual respect and colleague commitment familiar with Front Office related IT&T systems Prior luxury experience. The ideal candidate will have a genuine passion for service, lots of flair and creativity You will have exceptional inter-personal, management and organizational skills. Must be of smart appearance with excellent personal hygiene standards Please note this is a full-time permanent positionBenefits:We provide a comprehensive Benefits Package which includes meals whilst on duty Guest Hotel experience for employés Discounted Room Nights Discount at F&B Outlets 43 Paid Holidays including Bank & Public Holidays Colleague recognition and reward programmes Exciting range of learning and development programmes Regular colleague social and wellbeing events Opportunities for promotion and transfer across the group You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employés.We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests! If this is you, then apply here now! Lire la suite Découvrir l’offre Nos solutions En plus de postuler à cette offre, multipliez vos chance de trouver un emploi en Suisse en créant votre CV sur notre plateforme! Nous avons créé une base de données qui est accessible depuis la Suisse par plusieurs sociétés de placement et agences d’intérims. Une fois votre CV créé sur notre plateforme, nos experts du recrutement vont l’analyser puis vous contacter pour voir dans quelle mesure il peut être amélioré pour répondre aux spécificités du marché du travail en Suisse. créer mon CV Devenez membre Rejoindre 123Suisse, c’est rejoindre une communauté de plus de 500’000 membres! Devenir adhérent(e) 123Suisse vous procurera de nombreux avantages pour vous accompagner quelque soit votre situation. Devenir membre premium Floor Supervisor / Gouvernant(e) d’étage ✅ – CH 🇨🇭 Lieu: Genève ch Identification de l’offre: Floor Supervisor / Gouvernant(e) d’étage Retour aux offres Votre prénom Votre nom Adresse email Numéro de téléphone Télécharger votre CV (facultatif) Télécharger CV Votre code postal Votre lieu d'emploi actuel Genève Vaud Neuchâtel Jura Valais Bâle Autres France Sans emploi Avez vous déjà une expérience en Suisse? Oui Non Nationalité France Suisse Autres UE Autres hors UE Votre zone de recherche Genève Vaud Neuchâtel Valais Jura Bâle Berne Autres Votre secteur de recherche Achat / Logistique Administration / Secrétariat Accueil Artisanat / Autres professions manuelles Assurances Banques / Economie Bâtiment / Construction / Travaux publics Commerce / vente Direction d'entreprise / de département Droit / Fiscalité / Conseil Finance / Comptabilité / Controlling Formation / Pédagogie / Social Immobilier Industrie / Production / Technique Informatique / Télécommunications Marketing / Média Pharmacie / Biotechnologie / Chimie Restauration / Hôtellerie / Tourisme Autres métiers Taux recherché 20% 40% 60% 80% 100% Type de poste recherché CDI CDD Intérim Stage J’accepte les Conditions générales d’utilisation.
