Director of Rooms Home » Director of Rooms Genève Publié il y a 1 an Mandarin Oriental Director of Rooms Société: Mandarin Oriental – CH Localisation: Genève Description de l’offre Responsibilities: Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. Supervise full Rooms Division including : Front Desk, Switchboard, Conciergerie, Housekeeping & Laundry To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE). To ensure that Mandarin Oriental, Genève’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care. Standardize methods and procedures in all areas and ensure full knowledge by all colleagues. Colleague scheduling in accordance with business level expected. Forecast and set objectives and follow through to achieve set goals. Ensure training for colleagues in the proper handling and usage of equipment. Review: Guest complaints and compliments. Merchandising ideas and upcoming promotions. Applicable policies and procedures. Communicate clearly with all levels of colleagues; manage differences and change. Maintain high visibility and strong contacts with customers in order to maintain a solid relationship with influential decision makers in our markets. Participate in colleague meetings and maintain a full awareness of changes, improvements, policies and procedures and improvement plans. To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit. Perform any tasks as assigned by the Management Responsible for the preparation, presentation and execution, with rationales, of the hotel’s operating departments’ budgets. Yearly Rooms budgets, monthly, weekly and daily forecasts are timely and accurate. The operating expenses are well controlled and within budget limits. Profile: French & English fluent, another language a plus! Bachelor Degree in Hospitality, a minimum; MBA or Management Certification of the highest level, a plus ! Experience in back and front-of-the-house Rooms Division operations. Experience in luxury hotel operations Minimum of 2 years of experience in the same or similar position in a similar luxury hotel. International experience preferred. Experience in a French environment desired. Three to five years’ experience in the luxury hotel industry or relevant luxury service industry background Impeccable professional image combined with good ethics and values Outstanding communication skills Driven for results excellent “model” behavorial attitude Creative, focus and flexible Possess strong leadership attributes Detailed oriented You are willing to deliver a professional, attentive and impeccable service to our hotel guests and make sure there experience in Mandarin Oriental is unique and exceptional.This job opportunity will suit a person aspiring to be a Hotel Manager within 3 to 5 years.Eligibility:A work permit can only be delivered by the local and Swiss authorities to candidates who are citizens of one of the 20 European countries which have signed the Free People Movement Accord with Suisse.Mandarin Oriental Hotel Group is an equal opportunity employer. Lire la suite Découvrir l’offre Nos solutions En plus de postuler à cette offre, multipliez vos chance de trouver un emploi en Suisse en créant votre CV sur notre plateforme! Nous avons créé une base de données qui est accessible depuis la Suisse par plusieurs sociétés de placement et agences d’intérims. Une fois votre CV créé sur notre plateforme, nos experts du recrutement vont l’analyser puis vous contacter pour voir dans quelle mesure il peut être amélioré pour répondre aux spécificités du marché du travail en Suisse. créer mon CV Devenez membre Rejoindre 123Suisse, c’est rejoindre une communauté de plus de 500’000 membres! Devenir adhérent(e) 123Suisse vous procurera de nombreux avantages pour vous accompagner quelque soit votre situation. Devenir membre premium Director of Rooms ✅ – CH 🇨🇭 Lieu: Genève ch Identification de l’offre: Director of Rooms Retour aux offres Votre prénom Votre nom Adresse email Numéro de téléphone Télécharger votre CV (facultatif) Télécharger CV Votre code postal Votre lieu d'emploi actuel Genève Vaud Neuchâtel Jura Valais Bâle Autres France Sans emploi Avez vous déjà une expérience en Suisse? Oui Non Nationalité France Suisse Autres UE Autres hors UE Votre zone de recherche Genève Vaud Neuchâtel Valais Jura Bâle Berne Autres Votre secteur de recherche Achat / Logistique Administration / Secrétariat Accueil Artisanat / Autres professions manuelles Assurances Banques / Economie Bâtiment / Construction / Travaux publics Commerce / vente Direction d'entreprise / de département Droit / Fiscalité / Conseil Finance / Comptabilité / Controlling Formation / Pédagogie / Social Immobilier Industrie / Production / Technique Informatique / Télécommunications Marketing / Média Pharmacie / Biotechnologie / Chimie Restauration / Hôtellerie / Tourisme Autres métiers Taux recherché 20% 40% 60% 80% 100% Type de poste recherché CDI CDD Intérim Stage J’accepte les Conditions générales d’utilisation.
Director of Rooms Home » Director of Rooms Genève Publié il y a 1 an Mandarin Oriental Director of Rooms Société: Mandarin Oriental – CH Localisation: Genève Description de l’offre Responsibilities: Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. Supervise full Rooms Division including : Front Desk, Switchboard, Conciergerie, Housekeeping & Laundry To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE). To ensure that Mandarin Oriental, Genève’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care. Standardize methods and procedures in all areas and ensure full knowledge by all colleagues. Colleague scheduling in accordance with business level expected. Forecast and set objectives and follow through to achieve set goals. Ensure training for colleagues in the proper handling and usage of equipment. Review: Guest complaints and compliments. Merchandising ideas and upcoming promotions. Applicable policies and procedures. Communicate clearly with all levels of colleagues; manage differences and change. Maintain high visibility and strong contacts with customers in order to maintain a solid relationship with influential decision makers in our markets. Participate in colleague meetings and maintain a full awareness of changes, improvements, policies and procedures and improvement plans. To ensure that the Fire Life Health Safety and Security company standards and HACCP Standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit. Perform any tasks as assigned by the Management Responsible for the preparation, presentation and execution, with rationales, of the hotel’s operating departments’ budgets. Yearly Rooms budgets, monthly, weekly and daily forecasts are timely and accurate. The operating expenses are well controlled and within budget limits. Profile: French & English fluent, another language a plus! Bachelor Degree in Hospitality, a minimum; MBA or Management Certification of the highest level, a plus ! Experience in back and front-of-the-house Rooms Division operations. Experience in luxury hotel operations Minimum of 2 years of experience in the same or similar position in a similar luxury hotel. International experience preferred. Experience in a French environment desired. Three to five years’ experience in the luxury hotel industry or relevant luxury service industry background Impeccable professional image combined with good ethics and values Outstanding communication skills Driven for results excellent “model” behavorial attitude Creative, focus and flexible Possess strong leadership attributes Detailed oriented You are willing to deliver a professional, attentive and impeccable service to our hotel guests and make sure there experience in Mandarin Oriental is unique and exceptional.This job opportunity will suit a person aspiring to be a Hotel Manager within 3 to 5 years.Eligibility:A work permit can only be delivered by the local and Swiss authorities to candidates who are citizens of one of the 20 European countries which have signed the Free People Movement Accord with Suisse.Mandarin Oriental Hotel Group is an equal opportunity employer. Lire la suite Découvrir l’offre Nos solutions En plus de postuler à cette offre, multipliez vos chance de trouver un emploi en Suisse en créant votre CV sur notre plateforme! Nous avons créé une base de données qui est accessible depuis la Suisse par plusieurs sociétés de placement et agences d’intérims. Une fois votre CV créé sur notre plateforme, nos experts du recrutement vont l’analyser puis vous contacter pour voir dans quelle mesure il peut être amélioré pour répondre aux spécificités du marché du travail en Suisse. créer mon CV Devenez membre Rejoindre 123Suisse, c’est rejoindre une communauté de plus de 500’000 membres! Devenir adhérent(e) 123Suisse vous procurera de nombreux avantages pour vous accompagner quelque soit votre situation. Devenir membre premium Director of Rooms ✅ – CH 🇨🇭 Lieu: Genève ch Identification de l’offre: Director of Rooms Retour aux offres Votre prénom Votre nom Adresse email Numéro de téléphone Télécharger votre CV (facultatif) Télécharger CV Votre code postal Votre lieu d'emploi actuel Genève Vaud Neuchâtel Jura Valais Bâle Autres France Sans emploi Avez vous déjà une expérience en Suisse? Oui Non Nationalité France Suisse Autres UE Autres hors UE Votre zone de recherche Genève Vaud Neuchâtel Valais Jura Bâle Berne Autres Votre secteur de recherche Achat / Logistique Administration / Secrétariat Accueil Artisanat / Autres professions manuelles Assurances Banques / Economie Bâtiment / Construction / Travaux publics Commerce / vente Direction d'entreprise / de département Droit / Fiscalité / Conseil Finance / Comptabilité / Controlling Formation / Pédagogie / Social Immobilier Industrie / Production / Technique Informatique / Télécommunications Marketing / Média Pharmacie / Biotechnologie / Chimie Restauration / Hôtellerie / Tourisme Autres métiers Taux recherché 20% 40% 60% 80% 100% Type de poste recherché CDI CDD Intérim Stage J’accepte les Conditions générales d’utilisation.
