Description du poste
RAlpin AG, un leader dans le transport intermodal, offre des services fiables. Rejoignez une équipe dynamique, avec des opportunités de carrière enrichissantes.
Tâches
- Gérer les réclamations de transport selon les normes établies.
- Assurer la conformité des documents de transport et de sécurité.
- Surveiller les opérations pour prévenir les dommages et les pertes.
Compétences
- Expérience en logistique requise, connaissance des réglementations.
- Excellentes compétences en communication et en résolution de problèmes.
- Capacité à travailler sous pression et à respecter les délais.
p w cept as may be required under applicable domestic law or ported within the deadlines and according to the stipulations w w applicable international conventions. given below and the corresponding claim has been asserted. : e
Any claims against RAlpin shall otherwise lapse. s 15.2 T he ordinary courts at the location of RAlpin’s registered ofa c fice have sole jurisdiction for all disputes between the Cush 13.2 T he damage report – which must identify the damage with c a tomer and RAlpin arising from the shipping of the load units sufficient precision and if necessary, be accompanied by e ni as well as from the transport of persons in the accompa- photos – is to be filed with the local representative of RAlpin e l nying wagon. Legal action can also be brought against the at the reception terminal or at the competent representative ba c e the load unit is handed over to the Customer. question to the Customer. The liability of RAlpin takes effect ternally, a damage claim must be asserted within three days oi sr only secondarily, if enforcement against the third party is un- of delivery and an immediate inspection of the damage must e v successful. be arranged. The Customer is responsible for ensuring that tn e all the relevant and necessary proof for losses or damage is r 15.5 Should any paragraph, section or even a sentence of these r u obtained. c GTCs be or become invalid or void, all remaining provisions eh shall remain in effect. 13.5 I n cases of claims for delays, loss of documents or other T breaches of contract unrelated to losses or damage, the G
15.6 If translations in English or Italian are available, the German A claim must be asserted within three work days of delivery. n version shall be authoritative if there are differences in the i pl languages. 13.6 Compensation claims must be asserted by the Customer in A
R writing, generally by registered letter. Supporting evidence 15.7 Should RAlpin waive certain rights in an individual case, 5
2 documenting the damage must be included. This claim must 0 whether in or out of court, it shall in no way prejudice other, 2 be received by RAlpin within eight months of delivery. © similar cases.
14. Data protection and video surveillance 14.1 R Alpin records specific data from drivers in the course of performing the transport contract. The data is recorded during check-in by the drivers themselves, by a terminal employee, or by a representative of RAlpin. The data is used exclusively by employees of RAlpin for reasons of operational necessity, or respectively to allocate drivers to vehicles for the customs officials and the carrier, and also to record drivers who are barred from travelling with RAlpin due to a violation of rules. Upon request, all data can be viewed at RAlpin. 14.2 RAlpin reserves the right to monitor the terminals and the accompanying wagon for purposes of deterring vandalism and documenting evidence in cases of damage. For the information of people affected by the surveillance, RAlpin posts clearly visible signs in the area where cameras are located. The data recorded by a camera is deleted within 72 hours, provided no significant events transpire within this time period. 14.3 By confirming to have acknowledged the safety information sheet or with the relevant confirmation in the online booking, the driver declares their consent to this recording of data and the video surveillance. The current data protection declaration can be viewed or downloaded at www.ralpin.com. RAlpin AG Römerstrasse 3, 4600 Olten, Switzerland, T +41 58 822 88 88, E-Mail schreiben, www.ralpin.com m 13. Compensation criteria, 15. Concluding provisions oc. settlement of claims ni 15.1 All claims arising from the transport contract shall expire la within one year of the time the contract was concluded, ex- 13.1 Compensation shall only be payable if the damage is rer. i Customer at the location of their registered office. of the rail carrier at the time of arrival. The claim itself can lpp only be asserted against RAlpin. a 15.3 T his agreement and any individual transport contracts are si governed by Swiss law as well as international conventions 13.3 I n case of loss or damage that is visible externally, particueti (CIM, CIV). larly on customs seals or other seals of the load unit, the sbe Customer must report these immediately upon arrival, when 15.4 I n cases where damages have been caused by third parties, w h RAlpin is entitled to satisfy Customer claims for damages t n by assigning RAlpin’s own claims against the third party in 13.4 In case of loss or damage that is not immediately visible exo n 21422311123
A Good Move!
GTC
2025 EDITION
7.
Technical requirements and safety 10. Documentation, customs
GENERAL TERMS AND CONDITIONS
7.1
T he technical requirements and the safety provisions apply 10.1 A t the departure terminal the Customer must hand over to as stated in the Conditions of Carriage and RAlpin’s safety the RAlpin representative all the documents required for OF BUSINESS OF RALPIN AG information sheet. Aside from that, the instructions of pertransport. This is particularly applicable for transport of hazsonnel at the terminals and on route must be obeyed at all ardous goods, waste materials and similar. times. A failure to observe this requirement can lead to ex- VALID FROM 1.1.2025 10.2
Customs documents are not required on the Freiburg/Noclusion of the driver, refusal of transport or to liability for vara route, because Switzerland is only traversed by rail. damages on the part of the Customer. Any necessary customs filing, particularly for goods subject 7.2
Bookings are only valid if technical requirements and safety to excise tax, are solely the responsibility of the Customer. provisions are complied with. Such a confirmation always only Such goods must be declared upon request (particularly refers to the information provided by the Customer in their through indication of the ARC). booking. Should it be discovered that this information was 10.3
Drivers must register in person at the departure terminal false or incomplete, RAlpin as well as the rail carrier are en- 1. General
3.7
I t is also the Customer’s responsibility to ensure that all and be able to identify themselves with ID card or passport at titled to refuse transport. any time. These General Terms and Conditions of Business (« GTCs ») of necessary documents accompanying the load units that 7.3
The rail carrier is entitled to perform a technical inspec- RAlpin AG govern the relations between RAlpin AG (« RAlpin ») are required by the authorities for controls are correct and tion of the load unit before loading. Should load units not 11. Liability of the Customer and their customers (« Customer ») for the transport of loaded or complete and are handed over to RAlpin or their represenbe certified for transport due to a failure to comply with the empty trucks and their drivers on the Rolling Highway. tatives on site before departure. 11.1 Within the scope of the assurances given above, the Custo- Conditions of Carriage or the safety provisions, the rail car- 3.8 U pon arrival at the destination station, the driver must immer is liable for all damages arising from incorrect or mis- They apply for each individual transport order placed, regardless rier is entitled to refuse transport. For this, RAlpin accepts sing information or documents, as well as for failure to comwhether it is part of an existing framework agreement between the mediately drive the load unit off the wagon and leave the no liability. Such inspections are performed solely in the inply with the technical specifications, the safety provisions parties or whether it is merely a transport order placed separately. terminal. terests of the rail carrier, and the Customer is not entitled and the instructions from railway and terminal personnel. In addition to these General Terms and Conditions of Business 3.9
I t is expressly pointed out that, with the exception of any to such, and is thus entitled to no claims arising from a technical inspection as per No. 7, neither RAlpin nor the rail possibly deficient inspection. The inspection can necessa- 11.2 Moreover, the Customer is liable for all damage to instalthe Conditions of Carriage and the safety information sheet, each carrier are capable of inspecting trucks, goods and their rily only be directed to visible damage on the load unit. lations of the terminal or the wagon and the accompanying available at www.ralpin.com, are principally also components of loads, and so they accordingly reject any liability arising wagon for drivers resulting from general negligence. Such the transport contract between the Customer and RAlpin. 7.4
Should the driver fail to remove or install relevant antenfrom this. damages also include any legal costs which may arise. nae, mirrors or other external equipment, or fails to do so 2.
Definitions promptly upon request, the rail carrier is entitled to per- 11.3 RAlpin is entitled to demand proof the Customer holds 4.
Booking and conclusion of the transport contract form these adjustments independently or to refuse transrelevant liability insurance. RAlpin is otherwise entitled to 2.1
T rucks are the individual vehicles, semi-trailer trucks, or refuse or cancel transport contracts. articulated trucks. 4.1 The Customer submits a booking on RAlpin’s online booking port. By signing the ticket (shipping order), the driver conplatform. Only in exceptional cases should bookings be firms in particular they have read and understood the safety 11.4
The Customer is always liable for the actions of the driver(s) 2.2
Goods refers to a truck’s respective load. made by telephone or e-mail. information sheet. involved in the transport under the booking the Customer 2.3
L oad unit is the entirety of the truck together with the goods. 4.2
In every case a transport contract is concluded only when made, irrespective of the legal relationship between the The specifications in the Conditions of Carriage regarding the RAlpin confirms the booking in question, which is typically 8.
Timetables and departure times Customer and the driver. dimensions and weights of load units must be strictly observed. done digitally on the booking platform or via e-mail. A boo- Timetables and departure times can change at short notice. The 2.4 Wagon is the low-floor freight wagon which carries the load king is principally only confirmed on the basis of these GTCs. Customer is required to check the latest updates of train depar- 12. Liability of RAlpin unit on the railway. 4.3 O nly the booking confirmation from RAlpin is relevant to the ture times shortly before booking. Should departure times change 12.1 R Alpin’s liability for the transport of the driver and their 2.5
Ticket (shipping order) is the confirmation of the Customer’s definition of the content of the transport contract. Should or trains be cancelled after booking, RAlpin will notify Customers carry-on luggage is governed conclusively by the Uniform driver on the relevant form, with which the conditions of RAlpin have inadvertently made a mistake in this respect, an about it within a reasonable period of time. In such cases the Cus- Rules concerning the Contract of International Carriage of transport according to these GTCs are expressly confirmed objection to this booking confirmation must immediately be tomer can cancel their booking free of charge. Any further claims Passengers by Rail (CIV, COTIF 1999). before handover. filed by the Customer, as a rule within 4 (four) hours. for damages are ruled out. 12.2
L iability for the load unit is governed principally by the provi- 2.6 D river is the person driving the truck and possibly another 4.4
At the latest, a booking must be made by the acceptance sions of CIM with the following special particulars:
9.
Fares and terms of payment person also licensed to drive the truck. deadline of the train. – The load unit is transported on open low-floor freight wag- 9.1 Fares, taxes and discounts as well as relevant deadlines 2.7
Handover of the load unit means that the driver has driven 4.5
B ookings are always subject to the available parking caons. Due to the organisation of traffic in the railway network, are based on RAlpin tariffs applicable and published at the the truck onto the wagon at the designated position and sepacity on the trains. Bookings are made on a first-come, stops and slow stretches cannot be avoided. The Customer time the transport contract is concluded. They are subject cured it by placing chocks under the wheels. first-served basis; no Customer is entitled to exclusivity or is responsible for ensuring that the load unit is sufficiently to change at any time. priority booking. protected against access by third parties. 2.8
Delivery of the load unit means that the wagon has arrived 9.2
If there are no contractually agreed payment deadlines, with the load unit at the unloading platform in the arrival – The period of liability begins with handover of the load unit 5.
Binding declarations of the Customer transport must be paid in advance by credit card before station and the driver removes the safety chocks from under and ends with delivery of the load unit. transport commences. RAlpin is entitled to have an amount the vehicle’s wheels. With the signature of the respective ticket (shipping order) by the of 900 euros each reserved on the credit card until definite – If Customer negligence or a defect attributable to a load unit driver before departure the Customer gives the following distinct debiting occurs following arrival of the transport. It is not contributed to a loss, damage or a delay, the amount of dam- 3. Contractual obligations assurances: possible to pay for the transport in cash or at the terminal. ages due shall be reduced accordingly to reflect the extent to 3.1
RAlpin undertakes to transport the load unit and the driver – T he information provided about the truck and the goods, and which such circumstances contributed to the damages. 9.3
R Alpin reserves the right to charge the credit card origiusing a recognized rail carrier in the framework of interabout dimensions and weights of the load units in particular, nally used for the booking for any possible additional fees
- Should transport documents handed over during transport modal transport by rail on the route between Novara, Italy is correct and complete. and price adjustments due to changes they make on behalf be lost or any other contractual obligations be culpably and Freiburg i.B., Germany or vice versa, depending on the
- A pplicable regulations regarding loading and securing goods of the customer. breached, RAlpin shall only be liable to the Customer for order. The Customer will be notified without delay if any on road vehicles have been complied with. damages in the precisely definable amount of direct material significant irregularities occur during transport.
9.4
S hould it not be possible to subsequently charge the creloss/damage of the Customer; this does not apply to lost or – T he load unit handed over is suitable for intermodal transdit card successfully, the Customer undertakes to pay the 3.2
The Customer must ensure that drivers comply with the redamaged goods. The amount of damages is limited to four port and the loaded goods satisfy the mandatory requireamount owed to RAlpin by bank transfer within 30 days spective transport and safety regulations. times the cost of the transport of the affected load units. In ments which safe intermodal transport demand. following completion of the transport. case of loss of documents, RAlpin shall only be liable for 3.3
R Alpin transports only the drivers listed on the ticket. Any – A ll documents which accompany these load units and are 9.5
T he Customer is not entitled to assert any rights of retendamages for culpable loss of such documents as are repersons and/or animals accompanying the driver will not required by the authorities are enclosed, correct and comtion or any offsetting on the basis of alleged counterclaims, if quired for inspections stipulated by authorities, and which be transported. plete. these claims have not been expressly recognised by RAlpin. were correspondingly handed over to RAlpin before transport. 3.4
On the day of shipping, the load unit may arrive at the agreed – T he transport complies with the regulations of all states – In cases of truck damage, compensation shall be limited terminal neither earlier than 90 minutes before the acceptinvolved in the intermodal transport process, and relevant to the cost of repair. Further damages shall not to be reimance deadline nor after the acceptance deadline. The load permits have been granted. bursed. unit must then undergo the technical inspection by the rail carrier and be checked in. – The limitations of liability set out under CIM rules shall also 6.
Hazardous goods apply to non-contractual claims against RAlpin. 3.5
T he Customer is responsible for loading and unloading the Should hazardous goods be transported, the special requirements load unit both onto the wagon and off the wagon, and like- 12.3 R Alpin is not liable for damages/claims which: of RAlpin’s Conditions of Carriage apply, and can be referred to wise for securing the load units on the wagon with chocks. there on page 3. – can result from the rejection of the load unit due to technical 3.6
T he Customer must ensure that the goods are properly inspections carried out in accordance with Point 7 loaded, stowed away, and secured. – have arisen from circumstances which RAlpin could not prevent (e.g. delays caused by infrastructure, etc.) 13. Compensation criteria,
15. Concluding provisions m settlement of claims 21422311123 oc.
15.1 All claims arising from the transport contract shall expire ni p 13.1 Compensation shall only be payable if the damage is rewithin one year of the time the contract was concluded, exla r. A Good Move!
ported within the deadlines and according to the stipulations cept as may be required under applicable domestic law or w w given below and the corresponding claim has been asserted. applicable international conventions. w : e Any claims against RAlpin shall otherwise lapse. 15.2
T he ordinary courts at the location of RAlpin’s registered ofs a c 13.2
T he damage report – which must identify the damage with fice have sole jurisdiction for all disputes between the Cush c sufficient precision and if necessary, be accompanied by tomer and RAlpin arising from the shipping of the load units a e photos – is to be filed with the local representative of RAlpin as well as from the transport of persons in the accompani e l at the reception terminal or at the competent representative nying wagon. Legal action can also be brought against the ba of the rail carrier at the time of arrival. The claim itself can Customer at the location of their registered office. c i only be asserted against RAlpin. 15.3
T his agreement and any individual transport contracts are lpp a 13.3
I n case of loss or damage that is visible externally, particugoverned by Swiss law as well as international conventions si larly on customs seals or other seals of the load unit, the (CIM, CIV). eti
Customer must report these immediately upon arrival, when 15.4
I n cases where damages have been caused by third parties, sbe w the load unit is handed over to the Customer. e RAlpin is entitled to satisfy Customer claims for damages GTC h t
13.4
In case of loss or damage that is not immediately visible exby assigning RAlpin’s own claims against the third party in n o n 2025 EDITION ternally, a damage claim must be asserted within three days question to the Customer. The liability of RAlpin takes effect oi of delivery and an immediate inspection of the damage must only secondarily, if enforcement against the third party is unsr e v be arranged. The Customer is responsible for ensuring that successful. tn all the relevant and necessary proof for losses or damage is e 15.5 Should any paragraph, section or even a sentence of these r r obtained. u GTCs be or become invalid or void, all remaining provisions c 13.5
I n cases of claims for delays, loss of documents or other shall remain in effect. eh T breaches of contract unrelated to losses or damage, the 15.6
If translations in English or Italian are available, the German G
A claim must be asserted within three work days of delivery. version shall be authoritative if there are differences in the n i 13.6
Compensation claims must be asserted by the Customer in languages. pl A
R writing, generally by registered letter. Supporting evidence 15.7
Should RAlpin waive certain rights in an individual case, 5 documenting the damage must be included. This claim must 2 whether in or out of court, it shall in no way prejudice other, 0
2 be received by RAlpin within eight months of delivery. similar cases. ©
14. Data protection and video surveillance 14.1 R Alpin records specific data from drivers in the course of performing the transport contract. The data is recorded during check-in by the drivers themselves, by a terminal employee, or by a representative of RAlpin. The data is used exclusively by employees of RAlpin for reasons of operational necessity, or respectively to allocate drivers to vehicles for the customs officials and the carrier, and also to record drivers who are barred from travelling with RAlpin due to a violation of rules. Upon request, all data can be viewed at RAlpin. 14.2
RAlpin reserves the right to monitor the terminals and the accompanying wagon for purposes of deterring vandalism and documenting evidence in cases of damage. For the information of people affected by the surveillance, RAlpin posts clearly visible signs in the area where cameras are located. The data recorded by a camera is deleted within 72 hours, provided no significant events transpire within this time period. 14.3 By confirming to have acknowledged the safety information sheet or with the relevant confirmation in the online booking, the driver declares their consent to this recording of data and the video surveillance. The current data protection declaration can be viewed or downloaded at www.ralpin.com. RAlpin AG Römerstrasse 3, 4600 Olten, Switzerland, T +41 58 822 88 88, E-Mail schreiben, www.ralpin.com
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