Operational Business Manager, Zürich (4 days/week on-site, 80–100%)

what. AG

Rejoignez une agence digitale à Zurich comme Operations Manager ! Vous aurez l'opportunité de travailler dans un environnement dynamique et d'évoluer au sein d'une équipe multiculturelle.TâchesAssurer la gestion quotidienne des opérations pour soutenir le fondateur.Améliorer les processus internes et gérer les demandes des équipes.Coordonner les projets clients pour garantir leur succès et satisfaction.CompétencesExpérience de 3 ans en agences ou consulting requise.Compétences en gestion opérationnelle et organisation.Maîtrise des outils numériques et des logiciels de gestion.Location:Zürich (at least 4 days/week on-site, 80–100%)Seniority:Ideally 3+ years in agencies/consultingReports to:Founder (Visionary)About the RoleWe’re looking for a hands-on Operations Manager who keeps the day-to-day business running smoothly so the Founder (i.e. Luke) can focus on Sales, Strategy & Client Growth.This role is practical, structured, and operational - ideal for someone who loves organising, coordinating, improving processes, and making sure everyone follows the systems.You don’t need to be a senior executive.You need to be strong operationally, reliable, proactive, and good at keeping many small moving parts under control.This isn’t a static role. The beauty of it is that it constantly evolves with the needs of the business. You’ll switch between operations, finance, people, clients, and internal quality, whatever keeps the engine running smoothly. If you enjoy variety, ownership, and solving problems before they hit Luke’s desk, you’ll love this. The list of responsibilities below is simply what’s burning right now, not the full picture.About what. AGWe are a digital consultancy based in Zurich with a global team of 50+ specialists and our clients range from innovative startups to large global brands.We build modern websites, digital products, and help our clients grow with smart, creative strategies.We deliver first-class quality with passion and commitment, always putting our clients at the center while adapting with creativity and resilience. With boldness and confidence, we lead, embrace challenges, and shape progress together.Your ResponsibilitiesPeople & Team SupportHandle day-to-day people requests, actively improve the processes based on the incoming issuesSupport recruitment and resourcing decisionsRun check-ins, follow-ups and process remindersLead project debriefs to capture learnings (positive + negative)Client & Project OperationsSolve with small client issues before they escalateCoordinate fast solutions when something urgent happensReview proposals for structure and quality before they go outPrepare offers based on structure + input from FounderProvide input on projects and special casesWork closely with:Head of Delivery– deadlines, margins, scope clarityHead of Client Relations– client health, satisfactionTechnical Advisors– quality and innovation of our servicesOperations & Admin BackboneKeep processes and systems organisedOrganise documents, tools, reportingApprove some smaller payments and internal expensesReview the Founder’s calendar, align priorities, protect focusProcess & Quality ImprovementsNotice operational gaps and fix themImprove internal processes across finance, delivery, onboarding, and daily workflowsKeep the company running consistently, predictably, and without dramaRun process compliance checksYou’re a Fit If You AreA structured, organised, reliableYou love operations, checklists and processesAble to keep overview and manage many tasks and projects efficientlyA clear communicator who follows through (doing things from A-Z, without forgetting)Experienced in digital agencies/consulting (2-5 years, senior level)Calm and practical during busy timesDigitally savvy, comfortable with Google Tools, PM software, automation, AIStrong understanding of the digital domain (i.e. web development, digital marketing) is an advantageAttention to detailExperienced in Swiss business environment, incl. regulations and obligations of a Swiss AG - you’ll interact with our accountant for this, but you need to be able to understandMother tongue DE, fluent in CH-DE and ENWhy This Role ExistsThe Founder currently leads too many areas:MarketingFinanceGrowth strategiesSales & onboardingPeople developmentOperations & processesProject involvement… and more.The goal:free Luke to focus only on Strategy & Growth.You take over the daily engine room.What You GetOwnership of daily operations• Close collaboration with the Founder• A stable, organized role with growth potential• A supportive, multicultural team• A modern office in Seefeld, Zurich• Fair compensation package• 25 days holiday + public holidays• Clear expectations and healthy work boundariesPerks:Based in our beautiful office in Seefeld, Zurich.Multicultural, multidisciplinary team that values learning, improvement, and collaboration.25 days holiday allowance for full-time employees, plus public holidays off.Fair compensation and profit participation schemeHow to Apply:Apply directly via our websiteSend us your CV and a 1–3 min intro video in German (we recommend Loom or YouTube), where you explain what attracted you to this role and why we should hire you.👉 Applications without the intro video will not be considered.Make sure you follow these steps, as we often receive a lot of applications and being organised is critical. We are looking for a team member for the long term and will offer raises and bonuses based on performance as we grow our company and you progress. Therefore, we will only consider applicants who really want the role.