Project Coordinator and Research Assistant

EHL Group

Join us and shape the future of hospitality today!EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.TheEHL Hospitality Business Schoolis a world-leading institution in hospitality management education, recognized for combining academic excellence with Swiss hospitality tradition. Its programs blend rigorous business training with hands-on learning, preparing students to excel in diverse service-oriented industries. With a vibrant international community and a strong focus on innovation, EHL fosters global mindsets and future-ready leadership. The school’s unique approach empowers graduates to shape the evolving landscape of hospitality and beyond.TheInstitute of Customer Experience Managementat EHL is at the forefront of cutting-edge research and innovation in the field of customer experience within the hospitality industry. As a globally recognized institute, we are committed to advancing knowledge, fostering innovation, and shaping the future of customer-centric practices.To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles: transparency, accountability, collaboration, care, and experimentation.The mission of theProject Coordinator and Research Assistantis to coordinate and support the activities of the 3X Lab (“eXploring eXtraordinary eXperiences”) within the Institute of Customer Experience Management. The role involves planning and orchestrating the Institute’s projects, serving as a key point of contact for internal and external partners, and ensuring smooth execution of multidisciplinary initiatives. The coordinator contributes to developing innovative customer experiences in the luxury goods industry and collaborates with a diverse team exploring new service signatures. Through this mission, the role embodies EHL’s values and strengthens research and practice at the intersection of hospitality and luxury.What will you do?Prepare practitioner reports and presentations for the industry.Support the Institute director in research projects and writing of articles.Plan and coordinate projects of the 3X Lab.Support the planning and coordination of executive education workshops and cross-collaboration with other departments at EHL.Communicate, coordinate, and collaborate when required with internal and external stakeholders such as industry and academic partners.Support the organization of events and activities led by the 3X lab.Occasional business trips for service audits.Conduct service audits and test new service concepts.Support student business projects conducted for clients.Who you are?You hold a Master’s degree in Management, Finance, or Social Sciences (or equivalent).You have experience with quantitative research methods and data analysis tools such as Nvivo, Stata, SPSS, R, or similar; Python is an additional advantageYou possess excellent analytical and critical thinking skills and are able to handle multiple tasks in parallel.You are proficient with Microsoft Office programs and have an interest in continued knowledge of services technology as it evolves.You are able to work autonomously while effectively collaborating within multicultural, international research teams.You maintain a professional attitude and are ready to take responsibility for your actions and the results.You have a keen eye for detail, organization, and you are client-oriented.You have knowledge about hospitality and willingness to contribute to developing this field.You have excellent written and verbal communication skills.You are fluent in English and French (C1), another language is an advantage.What we offer?We offer you afixed term contractwithin a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.We offer you responsibility, challenge, development opportunities and encouragement to help you achieve your professional and personal goals.We offer you the opportunity to make a tangible impact on our students’, staff and partners’ experience as well as contribute to the growth of our institution.You will enjoy being part of a passionate, multidisciplinary and talented team.