O&T Sales Lead OA

OTIS SA

Role descriptionThe O&T Sales Lead OA plays a key role in shaping and executing the Operating Unit’s strategy for the maintenance and repair business in Switzerland. This role ensures the local sales organization is structured, aligned, and fully focused on delivering business priorities and OA performance targets. Working closely with the OA Lead and the O&T Sales Lead OU, the O&T Sales Lead OA drives local initiatives that enhance sales performance, commercial effectiveness, and customer value. A central part of the mission is leading organizational improvements, conducting task and responsibility analysis, and ensuring a clear separation between Sales and Sales Support activities.Success in this position requires strong organizational insight and the ability to operate effectively within a complex matrix environment. The role collaborates daily with OT Leads, Service Sales Representatives, and T Sales Representatives to achieve sales objectives, optimize processes, and continuously improve operational efficiency.Role ResponsibilitiesImplementation of annual sales strategy for maintenance and repair businessFunctional leading of the Service Sales Representatives (Generalists, Account Manager, Recovery specialists, T-Sales Representative)Ensure disciplined pricing execution and annual price adjustments.Implement effective pipeline management, CRM adoption, and sales toolsStrengthen lead generation through digital marketing and targeted acquisitionAnalyse market trends and derive actions to grow portfolio and service contractsEnhance contract product offerings and drive maintenance portfolio expansionManage repair sales funnel, lead generation, and customer engagementPlan and execute T-campaigns to support sustainable repair (T) growthSupport rollout of international processes/tools to meet growth targetsRole KPI’sABV / O-SalesO-MarginT-Orders & T-MarginConversions, Cancellations & RecapturesCancellation & Recapture RatesNet Gain / Erosion RateCustomer Satisfaction (CSAT, NPS)OO-Subscriptions & Forecast Accuracy (FCST vs. Actual)Qualifications, Competencies & Skills5+ years’ experience in service and repair businessStrong understanding of maintenance, repair, and sales processesFluent in German, French and EnglishAbility to lead cross-functional teamsExcellent communication and stakeholder management skillsStrong analytical, strategic, and problem-solving capabilitiesHigh customer focus and value-driven mindsetResults-oriented with strong delivery recordCollaborative team player in matrix environmentsSolid commercial acumen; skilled in sales process optimizationProficient with CRM and digital sales toolsStrong coaching and development skillsCompetent in pipeline management, forecasting, and data-driven decisionsTravel requirement- Up to 40% within SwitzerlandRole descriptionThe O&T Sales Lead OA plays a key role in shaping and executing the Operating Unit’s strategy for the maintenance and repair business in Switzerland. This role ensures the local sales organization is structured, aligned, and fully focused on delivering business priorities and OA performance targets. Working closely with the OA Lead and the O&T Sales Lead OU, the O&T Sales Lead OA drives local initiatives that enhance sales performance, commercial effectiveness, and customer value. A central part of the mission is leading organizational improvements, conducting task and responsibility analysis, and ensuring a clear separation between Sales and Sales Support activities.Success in this position requires strong organizational insight and the ability to operate effectively within a complex matrix environment. The role collaborates daily with OT Leads, Service Sales Representatives, and T Sales Representatives to achieve sales objectives, optimize processes, and continuously improve operational efficiency.Role ResponsibilitiesImplementation of annual sales strategy for maintenance and repair businessFunctional leading of the Service Sales Representatives (Generalists, Account Manager, Recovery specialists, T-Sales Representative)Ensure disciplined pricing execution and annual price adjustments.Implement effective pipeline management, CRM adoption, and sales toolsStrengthen lead generation through digital marketing and targeted acquisitionAnalyse market trends and derive actions to grow portfolio and service contractsEnhance contract product offerings and drive maintenance portfolio expansionManage repair sales funnel, lead generation, and customer engagementPlan and execute T-campaigns to support sustainable repair (T) growthSupport rollout of international processes/tools to meet growth targetsRole KPI’sABV / O-SalesO-MarginT-Orders & T-MarginConversions, Cancellations & RecapturesCancellation & Recapture RatesNet Gain / Erosion RateCustomer Satisfaction (CSAT, NPS)OO-Subscriptions & Forecast Accuracy (FCST vs. Actual)Qualifications, Competencies & Skills5+ years’ experience in service and repair businessStrong understanding of maintenance, repair, and sales processesFluent in German, French and EnglishAbility to lead cross-functional teamsExcellent communication and stakeholder management skillsStrong analytical, strategic, and problem-solving capabilitiesHigh customer focus and value-driven mindsetResults-oriented with strong delivery recordCollaborative team player in matrix environmentsSolid commercial acumen; skilled in sales process optimizationProficient with CRM and digital sales toolsStrong coaching and development skillsCompetent in pipeline management, forecasting, and data-driven decisionsTravel requirement - Up to 40% within Switzerland1700 Fribourg