ServiceNow Platform Specialist (m/f/d)
📋 Détails de l'offre
We are looking for a
ServiceNow Platform Specialist (m/f/d)
to support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry based in Bubendorf. In this role, you will focus on administration, optimization, and continuous improvement of the platform, ensuring stable operations and high-quality service delivery.
Your Responsibilities
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Pre-qualify, analyze, and resolve incidents and service requests in close collaboration with the Managed Services team
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Identify improvement and optimization opportunities across workflows and platform processes by:
- Supporting the deprecation of obsolete customizations and flows
- Analyzing incident and request trends
- Gathering and structuring user feedback
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Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective
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Translate data and insights into concrete optimization and automation opportunities to improve the technical implementation of current workflows
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Support and maintain documentation of existing workflows and implementations, ensuring documentation remains up to date, clear, and aligned with best practices
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Contribute to the continuous improvement of platform standards, guidelines, and documentation quality
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Specify clear and structured implementation stories in close alignment with the Product Owner, ensuring consistent documentation by defining business and technical requirements, acceptance criteria, dependencies, and test scenarios
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Support testing and validation from a functional and business perspective, ensuring quality before deployment
Your Profile
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Bachelor’s degree in computer science, business informatics, or equivalent experience in a technical field
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Hands-on expertise with ServiceNow, including administration and development
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Strong knowledge of the ServiceNow ITSM module and ITSM processes
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Experience working in Agile environments; familiarity with DevOps practices is a plus
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Ability to analyze complex processes and translate them into structured requirements and improvements
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ServiceNow certifications are an advantage
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Fluency in English required; German is a plus
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Strong analytical and problem-solving skills
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High level of ownership, accountability, and quality awareness
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Collaborative mindset with the ability to work effectively across technical and non-technical teams
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Strong time management skills, with the ability to self-organize, prioritize effectively, and deliver high-quality results in a fast-paced environment
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Self-driven personality with a strong continuous improvement mindset and excellent communication skills
Benefits
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5 weeks of vacation / 40-hour work week
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Coverage of certification costs
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Reka Card with 20% discount on up to CHF 2,400
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CHF 400 contribution towards a gym membership
N'attendez pas -- envoyez votre candidature a Aequor Consulting GmbH aujourd'hui.
🏢 À propos de l'entreprise
Entreprise suisse