ICT System Engineer SaaS & EUC, End User Computing

The Swatch Group Services LTD

The companyWe don't exclusively manufacture legendary watches; We keep in time with technology!The Swatch Group Services Ltd.has an IT Competence Center for our 16 brands, that would make Tony Stark jealous.Are you ready to be our Tech Talent? Then keep reading!Live your passion in a position where you drive innovation, work with latest technologies, and pave the way into the new digital era.You will meetover 250 like-minded IT Expertsand together you will design innovative solutions, work onglobalprojects and build our IT environment of tomorrow.For our dynamic and international team into the Systems & Infrastructure division, we are looking for a motivated:ICT System Engineer SaaS & EUC, End User ComputingJob descriptionAs an ICT System Engineer in the SaaS & End User Computing team, you play a key role in ensuring the availability, reliability, and performance of our services. You will be responsible for implementing, configuring, maintaining, testing, documenting, and supporting solutions, working closely with senior engineers and architects.In this position, you will provide 3rd level support and assist companies and divisions across the Swatch Group. Your responsibilities include problem analysis, troubleshooting, and root cause investigation, collaborating with team members to deliver robust and efficient solutions.This role offers the opportunity to work on cutting-edge technologies, contribute to critical projects, and make a tangible impact on the digital experience of thousands of users worldwide.Your responsibilities will be:Assisting in design, setup, maintenance, migration, and support of End User Computing infrastructure (Windows and macOS workstations and laptops, iOS/iPadOS and Android mobile devices, VDI, and SaaS workplace services).Supporting device lifecycle management (provisioning, Autopilot/Zero-Touch, patch management, asset management).Applying security and compliance baselines and assisting in endpoint protection through Intune and related solutions.Monitoring systems and escalating or resolving incidents as appropriate.Maintaining and updating documentation and operational procedures.Participating in Incident, Change, and Problem Management activities following ITIL processes.Supporting Microsoft 365 workplace services (Intune, Entra ID, Windows 365, Autopilot, SharePoint/OneDrive, Teams - from an endpoint and end-user perspective).Providing second and third level support for EUC environments.Collaborating closely with other engineers and acting as a backup where needed.Participating in on-call duties as part of a rotation.ProfileGood technical knowledge of Microsoft technologies and infrastructure serviceFamiliarity with Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive) from a workplace perspective.Hands-on experience with Intune, Entra ID, Autopilot, Windows 365, or other Microsoft workplace products.Knowledge of ITIL framework (Incident, Change, and Problem Management).Professional requirementsBachelor's, Master's or ES degree or equivalent in computer scienceMinimum of 3 years of professional experience in an equivalent positionMicrosoft certifications (e.g., MCSA, MD-102, or equivalent) are an asset.You're missing one or two skills in the list, yet you're eager to learn?It's perfectly OK. We like to share.LanguagesNow, in order to blend in, socially and professionally, we certainly recommend the following languages:Fluent in French is required (spoken and written), as well as excellent knowledge in English.Any other languages are welcome - we have 29 so far in the company, if you wish to add the 30th, you pretty much know what to do.Company addressContactWhat we offer:A dynamic and evolving work environment, complemented by attractive benefits:Continuous training to support your professional developmentCareer growth opportunities through our internal mobility policy5 to 6 weeks of vacation per year, depending on your age and/or positionA 40-hour work week, in line with the collective labor agreement (CCT)Competitive salary and excellent social benefitsParental leave: up to 3 weeks for the other parent and 19 weeks for mothersOn-site company restaurant with employer financial contributionExclusive discounts on Swatch Group products and with our partnersSports activities and internal events to foster team spiritContribution to health insurance costsReady to debug your career and deploy your next challenge? ? Apply now ?Just a quick note from our sysadmin: to keep things clean and green , we only accept applications through our website.Aline HugueninHR Business Partner