IT Support Specialist (6?Month Onsite Contract)

Michael Page

The IT Support Specialist provides hands?on Level 1/2 support to ensure smooth, secure, and efficient daily IT operations. This temporary role strengthens the IT team during a period of increased demand by managing endpoints, assisting users, and supporting operational tasks.IT Support Specialist (6?Month Onsite Contract)Our client is an innovative medical technology company improving patient outcomes through advanced digital solutions. They operate in a regulated environment with high standards for quality, reliability, and user support.DescriptionDeliver L1/L2 technical support for laptops, accounts, and Microsoft 365 tools.Troubleshoot hardware and software issues onsite and ensure timely ticket resolution.Configure, prepare, and deploy Windows and macOS devices for new hires.Support onboarding and offboarding, including account setup and equipment allocation.Execute basic network troubleshooting and escalate issues when required.Maintain and update endpoint devices via Intune, ensuring compliance and security.Monitor and address Level 1 security incidents.Manage IT inventory including laptops, peripherals, and accessories.Perform routine user access updates and permission changes.Communicate resolutions clearly and maintain a user?focused service approach.Contribute to simple documentation, FAQs, and process improvement initiatives.Assist with small IT projects and ad hoc tasks as operational needs arise.Profile1-2 years of experience in IT support, helpdesk, or similar role.Good understanding of Windows and macOS environments.Knowledge of Microsoft 365, Entra ID, and basic Intune endpoint configuration.Ability to troubleshoot common hardware and software issues.Comfortable working fully onsite and interacting daily with end users.Strong communication skills in both English and French.Organized, detail?oriented, and reliable in executing repetitive or basic tasks.Proactive, service?oriented, and able to work independently when needed.Familiarity with basic networking concepts.Positive attitude, willingness to learn, and adaptability to changing priorities.Job OfferFull onsite role offering strong exposure to IT operations in a regulated environment.Opportunity to develop hands?on experience with modern Microsoft 365 and endpoint tools.A 6?month mission starting ASAP with a clear operational impact.