Job Description

Floor Supervisor / Gouvernant(e) d'étage

Société: Mandarin Oriental - CH

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Localisation: Genève

Description de l'offre

MANDARIN ORIENTAL HOTEL GROUPMandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world's most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.We are recruiting a Floor SupervisorMain Responsibilities:

Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
Spot-check and monitor stayover rooms and vacant rooms in order to guarantee highest service standards at all time
Be aware of any maintenance issues and report them accordingly in REX
Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
Create daily task sheets for room attendants with special projects and traces
Ensure that sign in and out policy is followed
Conduct daily briefings and trainings for room attendants
Monitor stock in pantries and act accordingly if refill is needed
Be aware of linen usage
Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee timely released for arrivals
Managing and overlook daily operation on assigned floors
Be aware of any OOS/OOO rooms in your respective area
Train, coach and motivate room attendants in order to achieve highest quality standards
Be customer focused
Always help the guests and anticipate their needs in advance
Recognise preferences and communicate them accordingly
Fulfil guestâ€™ needs or communicate them to the concerned department
Follow all MOQA, LQE, Forbes, QTA standards at all times
Ensure that all reports, task sheets, etc., are filed accordingly

Job Requirements:

Mature and outgoing personality with excellent interpersonal skills
Ability to understand guest needs and expectations and to deliver superior customer service with little input from others
Perform job with attention to details and the ability to organize and handle multiple tasks effectively
Clear communication; effective verbal and written communication skills
Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial
Minimum 1 year of experience working in a 5-star hotel environment.
A minimum of 1 year of housekeeping experience on supervisory level
Previous working experience in the Middle East is beneficial
Strong housekeeping, chemical, linen and machinery knowledge is mandatory
Able to work nights and holidays
very good French and English language skills
Team player, mutual respect and colleague commitment
familiar with Front Office related IT&T systems
Prior luxury experience.
The ideal candidate will have a genuine passion for service, lots of flair and creativity
You will have exceptional inter-personal, management and organizational skills.
Must be of smart appearance with excellent personal hygiene standards

Please note this is a full-time permanent positionBenefits:We provide a comprehensive Benefits Package which includes

meals whilst on duty
Guest Hotel experience for employés
Discounted Room Nights
Discount at F&B Outlets
43 Paid Holidays including Bank & Public Holidays
Colleague recognition and reward programmes
Exciting range of learning and development programmes
Regular colleague social and wellbeing events
Opportunities for promotion and transfer across the group

You can expect a modern and very personal work environment as well as multiple development potentialities within the hotel and the Mandarin Oriental Group. Our in-house Learning and Developing Manager takes care of the best possible professional development, which is individually matched to our employés.We are looking for enthusiastic individuals who possess the right attitude and passion to drive this exciting new opening forward and wow our guests! If this is you, then apply here now! Lire la suite

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