Digital Transformation Manager

Digt AG

Rejoignez une entreprise innovante en pleine croissance, spécialisée dans l'e-commerce. Profitez d'un environnement dynamique et de nombreuses opportunités.TâchesAnalyser et optimiser les processus métier de manière globale.Diriger l'implémentation de systèmes tiers pour améliorer l'efficacité.Assurer le développement de nos applications internes avec l'équipe technique.CompétencesExpérience en gestion des processus métier et en gestion de projets.Compétences en gestion de produits et en méthodologies agiles.Excellentes capacités de communication et d'analyse.stelleninseratDigital Transformation ManagerWe are a dynamic scale-up and have been revolutionising the Swiss e-commerce market for over 5 years. With our unique platforms — from Brands for Employees to Brands for Students and the MyAXA Deals Platform — we offer exclusive access to leading products and services to closed communities. In partnership with Twint, we also run the majority of Twint Superdeals.With 80+ passionate team members across Europe, we generate a mid double-digit million turnover and have grown at an average of 70% annually. Awarded the SEF.Growth High Potential Label by the Swiss Economic Forum, we’re on an ambitious journey and you know what — we’re just getting started 🚀.To strengthen our Digital Transformation & Process Excellence team, we are looking for a Digital Transformation Manager with solid BPM skills and growing Product Ownership capabilities. Your mission: analyse, document, and optimise business processes end-to-end — lead the implementation of key 3rd-party systems — and own the product development of our in-house applications together with Engineering and the CTO.This is a role for someone with experience in BPM and project delivery who is eager to grow into a leadership position — with a clear path towards Head of Digital Transformation & Process Excellence. You’ll learn from our Chief Information Officer and work in close collaboration with an experienced IT team.Place of work: Dällikon, Zurich area — HybridStart: immediately or by arrangementYour MissionAs a Digital Transformation Manager in our Digital Transformation & Process Excellence team, you sit at the intersection of business, processes, and technology. You analyse how we work today, design how we should work tomorrow, and drive the execution — whether that means optimising a core business process, implementing a major 3rd-party system, or leading the development of an in-house application.You ensure that processes, systems, and data flows work seamlessly together. You take on Product Ownership of internal tools and applications, ensuring their roadmaps support efficient operations and business growth.You work in an agile environment (Scrum/SAFe-inspired) and collaborate closely with our CTO, UX/UI Designer, and the wider IT team. Your work directly influences how our company scales — and you'll grow with it, with a clear path towards Head of Digital Transformation & Process Excellence.Your Responsibilities📊 Process Analysis & BPM ExcellenceAnalyse, map, and document business processes end-to-endStructure workflows using BPM best practices (e.g. BPMN, SIPOC, RACI, Value Streams)Identify bottlenecks, inefficiencies, risks, and automation opportunitiesCollaborate with teams across the company to validate, challenge, and redesign processesEnsure documentation is up-to-date, centralised, and accessible🧭 Process Design & OptimisationRedesign processes to improve efficiency, scalability, compliance, and data qualityAlign process changes with business goals, system capabilities, and organisational constraintsEnsure harmonisation of cross-departmental workflows (e.g. Business Performance → Business Operations → Customer Care → Finance)Support teams in adopting new workflows and ensure no process exists only "in theory"Leverage your deep technological understanding to identify process improvements that others might miss🚀 3rd-Party System Implementation & Project LeadershipLead end-to-end projects for implementing major 3rd-party applications (e.g. Supply Chain Management, Accounting, ERP modules)Own the discovery, vendor evaluation support, requirements definition, and rollout planningTranslate business needs into clear project plans, milestones, and deliverablesEnsure alignment with C-Level, stakeholders, and operational teamsManage risks, dependencies, timelines, and stakeholder expectationsCoordinate with internal teams and external vendors throughout the implementationMeasure project impact with clear KPIs and ensure results are durable🛠️ In-House Product Ownership & DevelopmentOwn and lead a product team that develops applications in-house (Backend, Frontend, QA)Maintain and prioritise the product backlog aligned with business process improvementsWrite epics, user stories, and acceptance criteria in collaboration with the teamDrive sprint planning, refinements, and reviews in our agile (Scrum/SAFe-inspired) frameworkEnsure user needs and operational realities are reflected in the product roadmapWork closely with the CTO on technical direction and architecture decisionsCoordinate rollouts and support change management across the organisation🧪 Discovery & Requirements EngineeringCollect and structure business requirements across departmentsBreak down processes into epics, user stories, and acceptance criteriaValidate technical feasibility together with Engineering and the CTOEnsure requirements are understood and implemented correctlyBridge the gap between business stakeholders and the development team🤝 Cross-Functional Collaboration & ImpactWork closely with Sales, Marketing, Customer Care, Finance, Operations, and the C-LevelFacilitate workshops, process reviews, and decision sessionsCommunicate timelines, risks, and results clearly across the organisationEnsure continuous feedback loops and incorporate learnings into new workflows👑 Growth & OwnershipTake ownership of digital transformation initiatives and product delivery — and grow with each challengeBuild expertise and credibility across BPM, project portfolio management, and Product OwnershipGrow into the Head of Digital Transformation & Process Excellence role — shaping the function, the team, and the roadmapLearn from our CIO and collaborate closely with the CTO and the wider IT teamContribute to defining BPM standards, methodologies, and frameworks for the companyYour ProfileExperience in Business Process Management, Business Analysis, or Process Consulting — you don't need to know everything, but you bring a solid foundationExperience in digital project management in cross-functional environmentsFamiliarity with BPM best practices (BPMN 2.0, SIPOC, Value Stream Mapping, RACI, etc.)Strong analytical mindset — you can understand complex systems and break them downDeep technological understanding that allows you to confidently collaborate with Engineering & the CTO and identify tech-driven process improvementsExperience with or strong interest in Product Ownership and backlog managementUnderstanding of agile methodologies (Scrum, SAFe, or similar frameworks)Strong stakeholder communication skills — you can talk to the C-Level and the development team equally wellExperience working with tools like ClickUp, Figma, and Google WorkspaceHands-on mentality with a structured, pragmatic working styleStrong growth mindset — you are eager to learn, take on responsibility, and grow into the Head of Digital Transformation & Process Excellence roleFluent in German and EnglishThe Team Around YouYou join the Digital Transformation & Process Excellence team, reporting directly to the CIO.You learn from and collaborate closely with an experienced IT leadership team:CTO — your partner for technical direction and architecture decisionsUX/UI Designer — your collaborator on user experience and product designTechnology Officer — supporting infrastructure and system landscape topicsProduct Office — aligning on product strategy and cross-team prioritiesHelpdesk — your connection to day-to-day operational feedbackOn the delivery side, you work with:Frontend & Backend DevelopersQA LeadProcess & Operations teamsStakeholders across Sales, Marketing, Customer Care, Finance, and OperationsYour work impacts operational efficiency and product quality across the entire company.What We OfferThree-pillar role: BPM excellence, 3rd-party implementations, and in-house product ownership — all in one positionClear career path: Grow from Digital Transformation Manager into Head of Digital Transformation & Process Excellence — learning from our CIO and collaborating with the CTOHigh impact: Your work directly influences how the company scales and operatesAgile environment: Work in a Scrum/SAFe-inspired setup with short cycles and visible resultsCross-functional collaboration: Work across teams, systems, and business domainsOwn a product team: Lead developers, QA, and designers to build in-house applicationsStrategic influence: Help define BPM standards and shape how the organisation worksDynamic environment: Short decision cycles in a fast-growing scale-upFlexible hybrid setup: Work onsite in Dällikon & remotelyAttractive compensation: Competitive package that reflects your impact and growth potentialStrong culture: We listen, learn, and act on good ideasExclusive perks: Benefit from our Brands for Employees platformOur ValuesEmpower GrowthWe cultivate growth by fostering a culture of learning, innovation, and opportunity that empowers our teams, communities and partners to succeed.Customer 360°We put our customers and partners at the center of everything we do, delivering holistic solutions that build trust, create value, and ensure shared success.Building TogetherWe believe in the power of collaboration, embracing different perspectives and contributions that drive our progress. Together we achieve more.Want to Know More About Us?To get an even deeper insight into who we are, what drives us, and how we're shaping the future of community-based ...