Senior Switchboard & Office Services Coordinator

Michael Page recrute un(e) Senior Switchboard & Office Services Coordinator a Genève.

We are seeking a highly professional and discreet individual to manage a high-volume switchboard and ensure seamless communication with internal teams and senior stakeholders.
The role also oversees telephony systems, travel coordination, and facility requests, delivering efficient, service-driven operational support in a demanding environment.
Senior Switchboard & Office Services Coordinator
Our client is an international company based in Geneva.
Missions
•
Operate and manage a high-volume, multilingual switchboard (French/English required; additional languages are a plus), ensuring seamless call handling and exceptional service at all times
•
Oversee the CISCO system, including call routing, message handling via the operator console, and support for senior management and executive-level communications
•
Handle all interactions with the utmost confidentiality, discretion, and professionalism, particularly when dealing with VIPs and senior stakeholders
•
Apply strict security protocols, including identifying and managing suspicious or fraudulent calls
•
Coordinate travel arrangements, including:
•
Advising on domestic train travel (CFF)
•
Managing international travel requests
•
Administering subscription renewals
•
Manage and follow up on facility-related requests via the internal ticketing system, ensuring proper coordination with relevant teams and timely resolution
Profil du candidat
Profile
•
Proven experience (
minimum 5 years
) in a similar role within a
high-expectation, service-driven environment
•
Strong command of
French and English (C1 minimum)
; additional languages are an advantage
•
Solid technical comfort with telephony systems and administrative tools
Personal Attributes
•
Service-driven, proactive, and solution-oriented mindset
•
Excellent communication and interpersonal skills, with the ability to interact confidently across all levels of the organization
•
Strong ability to remain calm and efficient under pressure
•
High level of
discretion, tact, and reliability
•
Team player with a collaborative approach and willingness to share knowledge
•
Ability to explain processes clearly and support users in a pedagogical manner
Conditions et Avantages
Full time role.

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