Logistics & Planning Coordination Specialist

Nouvelle opportunite : Logistics & Planning Coordination Specialist chez Gi Group SA (CH).

We are looking for a Logistics & Planning Coordination Specialist to strengthen our client’s teams for a temporary long-term assignment.
Location : Neuchâtel
Tasks :
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Be the main point of contact for planning between production sites, carriers, and partners.
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Create and maintain patient schedules in coordination with production and logistics providers.
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Track collection, transport, delivery, and manufacturing activities.
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Solve problems encountered throughout the patient journey and define action plans.
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Communicate with internal and external stakeholders by phone and email.
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Ensuring an optimal end-to-end customer expertise.
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Manage escalations and exceptions (product returns, replacements, quality deviations, etc.).
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Update transactional data in BMS scheduling systems.
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Participate in daily operational meetings and team transmissions.
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Provide support to users of the scheduling portal.
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Track and process requests through the case management system.
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Lead certain meetings with the clinical and commercial teams.
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Comply with the SOPs, applicable procedures, and practices.
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Excellent communication and stakeholder management skills.
Profile :
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Bachelor’s degree or at least 3 years of professional experience.
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Experience in a customer service or operational support environment.
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Ability to manage multiple priorities simultaneously in a dynamic environment.
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Ability to work in a regulated and international environment.
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Professional proficiency in spoken and written English.
Gi Life Sciences contact :
Write an email

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